Evaluating Learner Satisfaction in a Multiplatform E-Learning System

abstract The main objective of this chapter is to present a comparative evaluation between two e-learning systems from the end user (learner) perspective. The evaluation instrument is based on a multiplatform e-learning systems framework and a modified version of the Questionnaire for User Interface Satisfaction (QUIS). First, the evaluation intends to compare the achievable level of overall the learner satisfaction score between a Blackboard e-learning system and a multiplatform e-learning system with three different ac-cessing devices. Second, the evaluation intends to explore the degree of influence and identifies grouping relationships among the factors that influence learner satisfaction while engaged in a multiplatform e-learning system. Lastly, the evaluation determines the gain in the learner satisfaction score between the two systems with respect to three different accessing devices. The findings and the process of evaluation can play an important role for the designer to improve the adaptation process and to enhance the level of learner satisfaction in future multiplatform e-learning systems.